Accessibility Guide

Guests may be dropped off near the entrances at Reno and Robinson. The elevators near the northwest entrance provide access to all seating levels. There are additional elevators near all entrances that provide access to the 100, 200, and 300 levels.

Tickets for wheelchair accessible seating may be purchased along with seating for companions or guests at the box office and online.

Persons purchasing a ticket for an accessible seat, may purchase up to three companion seats that, based on availability, are contiguous and in the same row; otherwise, the companion seat should be  as close as possible to the accessible seat;

Please indicate when purchasing tickets if you require accessible seating.

There are three (3) sets of passenger elevators.

Section 101 / Near Northwest Entrance

• Access to all levels – including floor seating

Section 106 / Near Northeast Entrance

• Access to all levels – except floor seating

Section 109 / Near East Entrance

• Access to Club and Suite Level seating only

Our staff has been trained in emergency preparedness and evacuation procedures. Key employees are assigned to assist patrons with disabilities to safety.

Assistive listening devices are available for hearing-impaired guests at no charge and may be checked out at the Guest Relations desk just inside the northeast entrance, across from Section 105. Valid identification, such as a driver’s license, is required as a deposit to ensure the return of equipment.

Paycom Center has created a space next to First Aid at Section 112 for fans who need a calm, quiet atmosphere related to sensory issues or for nursing mothers.

Accessible parking spaces are also available in the underground parking garage at the neighboring Prairie Surf Studios, the garages located by the Courtyard Marriot and the Convention Center, as well as various lots located around downtown. 

ASM Global / Paycom Center does not own or manage any parking around the arena. Click below to learn more about parking in downtown Oklahoma City.

View Parking

All public restrooms are accessible to our patrons with disabilities. Our facility also has family restrooms on each level.

In partnership with KultureCity, fans are able to check out kits designed to mitigate sensory overload that some may experience for Thunder game nights and other arena events. Kits are available at the VIP and Southwest entrances. In addition, the arena has created a space next to First Aid at Section 112 for fans who need a calm, quiet atmosphere related to sensory issues or for nursing mothers.

Trained guide dogs or service animals are permitted to assist guests inside the arena. Inquiries and requests may be submitted to our Guest Relations department by emailing info@asm-okc.com or by calling 405-602-8700.

Signed performances may be arranged for select events. Services are not guaranteed for every event. However, we will make every effort to accommodate each request with a minimum of three (3) weeks notice. Please contact our Guest Relations Department for further information by emailing info@asm-okc.com or by calling 405-602-8700.

TDD/TTY phone is available upon request. Speech impaired, deaf and hard of hearing individuals, who have access to a TTY machine, may call Relay Oklahoma at 711or 1-800-722-0353, or their local TTYRelayCenter. Relay Oklahoma will then place your call to us and we will be happy to communicate with you through the relay service.

Complimentary wheelchair escorts are available for guests requiring assistance to their seats. Requests may be placed at any entrance at the Guest Relations desk. Please note that wheelchairs are limited and are not available for use throughout the event. A member of our staff will return with the wheelchair to escort you to the exit at the end of the event. Or, if a wheelchair escort is required during the event, you may notify a member of our staff and we will be happy to assist.

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