ASM Global, the leader in privately managed public assembly facilities, has an immediate opening for an Intern at Paycom Center in Oklahoma City, OK. Paycom Center is the home of the Oklahoma City Thunder (NBA), Oklahoma City Blue (NBA G-League), and premier concerts. We are seeking a creative Event Services Intern to work alongside our team! This internship opportunity will provide hands-on experience in event operations, customer service, and venue management. You will work closely with the Event Services team to learn and ensure the successful planning and execution of a wide range of events hosted at Paycom Center. Interns are expected to work a minimum of fifteen (15) to twenty (20) hours per week (non-traditional hours with weekend and evening commitments). This internship is a college semester commitment (it is preferred the candidate is currently enrolled in a minimum of a 2-to-4-year program), with the internship concluding at the end of the semester.
 

Essential Duties and Responsibilities

• Assist in ensuring proactive planning, communication, and execution of a wide variety of events including concerts, professional basketball games, shows, private events, and meetings at the Paycom Center
• Assist the Event Manager and Sr. Event Manager in day-to-day administrative tasks.
• Provide excellent customer service to event organizers, clients, attendees, vendors addressing inquiries and resolving issues in a timely and professional manner.
• Contribute to the sustainability of event related information such as event information templates, technical packets templates, and event supply inventory.
• Assist in inspections to ensure venue readiness and compliance with safety regulations.
• Assist with the ingress and egress of entry via ticket taking, walk through metal detectors, and bag searches
• Aid in the facilitation of part-time staff training through instruction from the Event Services Team
• Work in command center dispatching radio traffic during a variety of events when scheduled to that position.
• Work with vendors on event logistics to meet planning deadlines.
• Organize & purchase supplies for events as needed.
• Perform other duties as assigned by the Event Services team.

 

Desired Qualifications and Skills 

• Working towards an Event Management, Hospitality, Sport Management, or a related field undergraduate or graduate degree.
• Must be available to work a minimum of 20 hours per week.
• Excellent attention to detail and organizational skills.
• Strong written and verbal communication skills
• Ability to work both independently and as part of a team.
• Ability to take initiative, but also able to ask for direction when needed.
• Strong analytical skills: ability to organize large amounts of information.
• Proficiency with Microsoft Word, Excel, and Outlook
• Self-starter who takes initiative, highly reliable
• Polished and professional when dealing with members, prospective members, sponsors, and executive management.
• Comfortable in a fast-paced, ever-changing environment; flexible
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Maintain and handle confidential information.
• Work extended and/or irregular hours including nights, weekends, and holidays, as needed.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

  

Human Resources Manager: Darla Shaw

Paycom Center – Prairie Surf Studios

One Myriad Gardens, Oklahoma City, Ok. 73102

dshaw@asm-okc.com

No Phone Calls

All applicants must apply online to be considered. Applicants needing reasonable accommodations to complete the application may contact the Human Resources Office at (405) 602-8516

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

ASM, the leader in privately managed public assembly facilities, is looking for an energetic and friendly individual to fill a part-time Guest Relations Representative role for ASM-OKC. Under the supervision of the Guest Relations and Event Security Managers, the primary focus of this representative is to provide World-Class customer service to all guests at Paycom Center  This is a part-time position that is usually scheduled to work after normal business hours.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following.  Other duties and responsibilities may be assigned.

• Ensure guests feel welcomed by greeting and seating guests in the arena in a friendly, professional manner.
• Clean and disinfect high touch point surfaces with a cleaning cloth multiple times per shift, like handrails.
• Act as a resource and host to guests visiting the Arena and Convention Center by maintaining a working knowledge of our facilities and special events.
• Assist guests with elevator/escalator services, including ADA elevator.
• Respond to all guests’ concerns/complaints in a prompt, courteous and professional manner.
• Serve as the main point of contact for all guest requests/needs and then pursue the issue to a resolution.
• Enforce all building policies and procedures during an event to assure safety and security for all.
• Exhibit courteous hospitality at all times and be proactive in every area.
• Work cooperatively with all staff members.
• Respond to and investigate incidents/inquire with witnesses on scene.
• Provide public assistance with lost and found.
• Monitor the crowd during all events.
• Provide assistance to guests during emergency situations such as sheltering in place and evacuations of the building.
• Must maintain a professional appearance and demeanor at all times.

 

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

 

EDUCATION AND/OR EXPERIENCE

• Previous customer service experience required.
• High school diploma or equivalent

 

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrate exceptional skills in customer relations, communications and problem solving.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Work independently, exercising judgment and initiative.
• Maintain an effective working relationship with clients, co-workers, exhibitors, patrons and others encountered in the course of employment.
• Remain flexible and adjust to situations as they occur.
• Ability to work effectively, independently and in a team environment

 

PHYSICAL REQUIREMENTS

• This position may require working outside with exposure to extreme heat or weather conditions
• Ability to stand on feet for long periods of time including walking long distances and stairs.
• May be exposed to moderate to extreme noise during events.
• Ability to lift or move up to 50 pounds.

 

CERTIFICATES, LICENSES, REGISTRATIONS

• No certifications are required.

 

COMPUTER SKILLS                                      

• For use of our scheduling system, the ability to access a computer with internet access is a plus. 

 

HOURS OF WORK AND TRAVEL REQUIREMENTS

• Travel not applicable
• Ability to work a flexible schedule including, but not limited to days, nights, weekends and holidays. Overnight shifts are a plus.
• While all employees will be expected to be available for no less than 80% of all events, this does not guarantee any set number of hours.  Employees will be expected to meet acceptable attendance standards for those events for which they are scheduled.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

Human Resources Manager: Darla Shaw

Paycom Center – Prairie Surf Studios

One Myriad Gardens, Oklahoma City, Ok. 73102

dshaw@asm-okc.com

No Phone Calls

All applicants must apply online to be considered. Applicants needing reasonable accommodations to complete the application may contact the Human Resources Office at (405) 602-8516

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

ASM, the leader in privately managed public assembly facilities, is looking for an energetic and friendly individual to fill a part-time Event Security role for ASM-OKC. Under the supervision of the Guest Relations and Event Security Managers, the primary focus of this individual is to ensure the safety of guests and secure restricted areas.  This is a part-time position that is usually scheduled to work after normal business hours.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following.  Other duties and responsibilities may be assigned.

• Accurately check all staff/guests bags as they enter the arena, using x-ray viewing equipment, to determine whether items contain objects that warrant further investigation, and set bags aside for searching or re-screening as indicated by equipment.
• Operate a walkthrough magnetometer to screen guests, employees and contractors entering the arena.
• Ensure guests feel welcomed by greeting guests to the arena in a friendly, professional manner.
• Verifies credentials to ensure control of access into restricted areas.
• Clean and disinfect high touch point surfaces with a cleaning cloth multiple times per shift, like x-ray equipment, ticket kiosks, handrails, and search tables.
• Assist guests in ticket scanning kiosks when needed.
• Responds immediately and professionally to guest disturbances/incidents.
• Secures the perimeter of ticketed areas.
• Arrives for shift on time, neatly groomed and in a clean, pressed well maintained uniform.
• Accurately and thoroughly complete incident reports when needed.
• Effectively diffuse potentially volatile situations.
• Works cooperatively with other departments and vendors within the arena.
• Interacts with guests in a polite and professional manner.
• Answers guests’ questions in a knowledgeable, helpful and professional manner.
• Consistently and continually enforces facility policies and procedures relative to prohibited items, disruptive guests, etc.
• Monitor the crowd during all events.
• Provide assistance to guests during emergency situations such as sheltering in place and evacuations of the building.
• Performs other duties as required to the satisfaction of supervisors and management.

 

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities. 

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Must present a neat, well-groomed appearance.

 

EDUCATION AND/OR EXPERIENCE

• Previous customer service experience required.
• Previous experience in guest relations or security; ideally in an arena or event setting preferred.
• High school diploma or equivalent

 

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrate exceptional skills in customer relations, communications and problem solving.
   
• Excellent verbal communication skills required with a thorough understanding of written and spoken English. Bilingual is a plus.
• Knowledge and skill in radio communication.
• Ability to listen effectively, take and execute directions as given.
• Ability to remain calm and focused during times of stress.
• Work independently, exercising judgment and initiative to diffuse situations.
• Maintain an effective working relationship with clients, co-workers, exhibitors, patrons and others encountered in the course of employment.
• Remain flexible and adjust to situations as they occur.

 

PHYSICAL REQUIREMENTS

• This position may require working outside with exposure to extreme heat or weather conditions
• Ability to stand on feet for long periods of time including walking long distances and stairs.
• May be exposed to moderate to extreme noise during events.
• Ability to lift or move up to 50 pounds.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

Human Resources Manager: Darla Shaw

Paycom Center – Prairie Surf Studios

One Myriad Gardens, Oklahoma City, Ok. 73102

dshaw@asm-okc.com

No Phone Calls

All applicants must apply online to be considered. Applicants needing reasonable accommodations to complete the application may contact the Human Resources Office at (405) 602-8516

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Under direct supervision of the Controller – Performs the daily activities of the accounting function at the facility and other duties as required by the Controller or Finance Director.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following.  Other duties and responsibilities may be assigned.

• Maintains detailed accounting records; performs event settlements and event income (flash) reports.
• Prepares monthly facility financial statements and supporting schedules.
• Reconciles general ledger account activity, balances A/R and A/P control accounts to detail aging.
• Maintains cash balance records, reconciles cash receipts and disbursements to the general ledger.
• Performs monthly closing of the general ledgers and completes the monthly accounting cycle.
• Accounts for facility financial transactions and inputs event journal entries.
• Assists A/R and A/P clerks with coding of receipts and disbursements into the general ledger.
• Performs monthly account analysis on all general ledger accounts and prepares adjusting journal entries.
• Maintains and audits box office ticket sales reports.
• Coordinates internal and external audits of the facility financial records
• Maintains records for advanced deposits for events.
• Ensures SMG Accounting policies and procedures are adhered to.
• Works as a liaison with other facility departments to wrap up event accounting activity.
• Performs analytical reviews of facility financial data
• Other duties as assigned by Controller or Finance Director.
• On occasion, responsible for building event settlement – requiring attendance at events during events (evening, holidays or weekends)

 

SUPERVISORY RESPONSIBILITIES

This position has minimal supervisory responsibilities other than assisting other departmental staff accountants, if applicable or other more recently hired staff accountants. Provides assistance to accounting clerks within the department.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

 

EDUCATION AND/OR EXPERIENCE                                       

• B.S. in Accounting or Finance from a four-year college or university
• Some part-time or summer internship experience in a position with accounting responsibilities preferred, or similar combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

Minimum knowledge, skills and abilities required to this job:

• Thorough knowledge of financial and cost accounting
• Knowledge of spreadsheets and word processing software
• Excellent math skills and attention to details
• Effective communication, interpersonal and organizational skills required
• Ability to interact with all levels of staff including management and clients
• Detail oriented
• Ability to function independently with minimal supervision
• Critical thinking and problem solving skills.

• Organize and prioritize work to meet deadlines. 
• Work effectively under pressure and/or stringent schedule and produce accurate results.

• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.

• Remain flexible and adjust to situations as they occur.

 

CERTIFICATES, LICENSES, REGISTRATIONS

• No certifications are required.

 

PHYSICAL REQUIREMENTS – The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Specific physical demands for this job include:

 

• Close vision for review of accounting information on a PC monitor, as well as, hard copy output. 
• Manual dexterity for regular use of hands for typing and coding general ledger information is required.

• May spend long hours in sitting at computer viewing computer monitor.
• Occasional lifting of up to 25 lbs.

 

WORKING ENVIRONMENT – the working environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

 

• May be exposed to low  to extreme noise – from a normal office environment to the noise of an event being held in the facility

COMPUTER SKILLS                                           

To perform this job successfully, an individual should have:

• Exposure to accounting and financial reporting software.
• Knowledge of spreadsheets and word processing software

• Operate a personal computer using Windows and Microsoft Office software.
• Operate standard office equipment including copier, typewriter and fax machine.

 

HOURS OF WORK AND TRAVEL REQUIREMENTS

• Travel negligible
• Available to work extended and/or irregular hours including nights, weekends and holidays, as needed to settle the accounting of events.

 

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

  

Human Resources Manager: Darla Shaw

Paycom Center – Prairie Surf Studios

One Myriad Gardens, Oklahoma City, Ok. 73102

dshaw@asm-okc.com

No Phone Calls

All applicants must apply online to be considered. Applicants needing reasonable accommodations to complete the application may contact the Human Resources Office at (405) 602-8516

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

 

SUMMARY – Under the direct supervision of the Operations Management this position will perform various physical tasks to set-up and tear-down equipment and materials for arena and convention center events, as well as, clean and maintain the facility and provide other operational tasks as needed.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following.  Other duties and responsibilities may be assigned.

• Prepares facility for shows including chairs, stages, tables, drape, stanchion and other equipment as assigned.
• Participates in the installation of basketball courts, ice surfaces, subfloors, and retractable seating as required for the event.
• Performs exterior cleaning of plaza and steps.
• As needed cleans interior and exterior glass.
• Disposes of all waste, including bulk trash removal from building in all areas.
• As needed cleans and sanitizes restrooms.
• As needed sweep & mop areas and shampoo carpets as assigned or needed.
• Clean and maintain all areas as assigned.
• Reads, understands event work orders.
• Coordinates work with all operations sections
• Maintains a safe working environment.
• Attends to and conforms to the policies established by SMG in the successful performance of this position.
• Operate forklifts, scissor lifts, boom lifts and company vehicles.
• Uses equipment as required upon completion of training in safe manner and as directed by operational standards i.e. forklifts, scrubbers, scissor lifts, boom lifts, etc.
• Work on special projects as needed.
• All other duties and responsibilities as assigned.

 

SUPERVISORY RESPONSIBILITIES

This position has limited supervisory responsibilities for employees in the operations department.  Carries out any temporarily assigned supervisory responsibilities in accordance with SMG’s policies and applicable laws.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

 

EDUCATION AND/OR EXPERIENCE

• Must possess a high school diploma or GED.
• Prior conversion and/or event experience in an arena, convention center or other similar public assembly facility preferred.

 

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to work in a multi-tasking environment with minimal supervision.
• Ability to work well under pressure.
• Ability to work well in a team environment, alone, or with or without direct supervision.
• Good verbal communication skills.
• Must possess the ability to follow written and or verbal instruction.

 

PHYSICAL REQUIREMENTS

• Must be physically able to bend, stoop, walk up stairs and work from lifts, ladders for extended periods of time as needed.
• Standing and walking for extended periods of time.
• Moderate to extreme exposure to noise during events.
• Daily lifting up to 50 lbs. multiple times a day. 
• Eye-hand-foot coordination.
• Hearing sufficient to clearly hear voices, alarms, bells and horns.

 

CERTIFICATES, LICENSES, REGISTRATIONS

• Must possess any licenses, certificates or training required by local, state or national authorities for the operation of the equipment found in the facility

 

COMPUTER SKILLS                       

• Minimal proficiency computer skills including the ability to operate standard office equipment such as computers, fax machines, phone, etc.

 

HOURS OF WORK AND TRAVEL REQUIREMENTS

• Travel negligible
• Shifts vary – Required to work any shift needed (as scheduled)
• Ability to work irregular hours, including nights, weekends, and holidays.

 

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

 

Human Resources Manager: Darla Shaw

Paycom Center – Prairie Surf Studios

One Myriad Gardens, Oklahoma City, Ok. 73102

dshaw@asm-okc.com

No Phone Calls

All applicants must apply online to be considered. Applicants needing reasonable accommodations to complete the application may contact the Human Resources Office at (405) 602-8516

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.